Helping Associates...

16/10/2014 Tracy doesn't only help Reception staff, TCOs and nurses...

I am sure that most of you reading this are aware by now that I do a lot of work with reception teams and treatment co-ordinators. I do, and I love it. They are the ‘gatekeepers' of the dental practice. If they don't do what they need to well, the whole system will break down. However, I also work with entire teams and this involves all the clinical staff - principals and associates included.

My remit with all the training that I provide is that I want to help practices develop their businesses, offer a world class patient experience and improve profitability and increase case acceptance rates. It would be pretty strange for such a remit to not involve other members of the team wouldn't it? The patient journey doesn't stop the minute they enter the surgery does it?

Only by involving all of the team can we deliver the kind of change that practices desire. In regard to associates and principals, I will offer sit in for a session and can then offer tips on areas where ‘soft skills' can be improved. Common areas covered include:

  • How to communicate more effectively with patients
  • Convert more case presentations
  • What not to say!
  • It ain't what you say, it's the way that you say it - the important role of language
  • Being confident in yourself and your service - you are worth it

You may be an excellent clinician but to be effective in a dental business you need to be an excellent communicator too. I can help deliver that change. 

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